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        Frequently Asked Questions

        Free Shipping Promotion

        Free USPS shipping is valid on all orders of $100 or more. Minimum amount does not include tax or discounts. Offer only valid on orders shipped via USPS Priority Mail. Choosing any shipping method other than USPS Priority Mail will result in normal shipping charges. No promo code is necessary. Free shipping will be reflected in the shopping cart. Offer not valid on previously purchased merchandise. Average transit time for USPS Priority Mail is 3-5 business days. Polar Electro Inc. reserves the right to extend, modify, or discontinue this offer at any time without notice.

        Can I expedite my shipping?

        UPS Next Day Air is available. However, due to COVID 19 restrictions, we can not guarantee that orders will be processed the same business day. We apologize for the inconvenience and thank you in advance for your patience and understanding. Note: We do not ship on weekends, holidays, or in the event that inclement weather prevents regular business operations. Additionally, orders that do not pass our fraud screening process require additional verification and may cause a delay in shipping.

        Can I order by phone?

        No, it is not possible to place an order by phone at the moment.

        How does this online store handle international shipments?

        Shipments can only be made to the USA. All shipments are shipped based on your choice during checkout process.

        When will I receive my order?

        Your order will ship from our warehouse located in NY within 48 hours of order receipt (excluding weekends and holidays, or in the event that inclement weather prevents regular business operations).
        EXCEPTION: orders that do not pass our fraud screening process require additional verification and may cause a delay in shipping.

        Shipping time is calculated from the time the item leaves the warehouse to when it arrives at your door.

        When your order has been shipped, you will receive a shipping confirmation email. The standard delivery time of our UPS Ground service is 1 to 5 working days. The standard delivery time for our USPS Priority shipping ($5 flat fee) is 3 to 5 working days.

        How much does shipping cost?

        Shipping is calculated during the checkout process.

        Who should I contact about a billing question?

        Our Customer Care Team is available via email at customerservice.usa@shoppolar.com or by calling 800-227-1314. Our current hours of operation are Monday - Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 1:00 pm EST (excluding holidays).

        What is your return policy?

        Items purchased online at shoppolar.com may be returned directly to our Return Center. Please see the Return Policy for mailing instructions.

        What is your privacy policy?

        Please click here to see Polar Electro's privacy policy statement.

        What do you do with the personal information I provide for processing my order?

        Personal information requested on this site will be used only to process your order and ship your order. Personal information does not include the name, title, business address or telephone number of an employee of an organization. We also collect browser type, operating system and platform, and IP address which we use to prevent and detect fraud. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

        IN CASE THAT YOU HAVE REQUESTED POLAR TO PROVIDE TO YOU OR AGREED FOR POLAR PROVIDING ANY INFORMATION TO YOU AND IN SUCH CONNECTION AGREED TO THE USE OF YOUR PERSONAL DATA IN ACCORDANCE POLAR'S PRIVACY POLICY, YOUR PERSONAL DATA MAY BE USED BY POLAR IN ACCORDANCE WITH SUCH PRIVACY POLICY.

        If you'd like to review or delete the personal information we maintain please contact shoppolar.com support at customerservice.usa@shoppolar.com.

        What is the Credit Card Security Number?

        Using the Credit Card Sec Number for Advanced Security

        To further ensure your privacy and protection, credit card companies have begun using an additional 3 or 4 digit Card security number on your credit card. This number is called a Card Verification Code (CVC) code by MasterCard and a Card Verification Value (CVV) by Visa.

        To prevent fraud, your Card ID Number does not appear on your receipt, nor is it retained by our database. 

        It appears only on your credit card, as a security measure to prove that users have the card on their person when making a purchase.

        How to find the Credit Card Security Number on your card

        MasterCard/Visa/Discover: Your Credit Card Security Number should be the last block of digits in your account number, directly below your signature on the back of your card.

        American Express: The CID number can be found on the front, right side of your card.  It is four digits long.

        Credit Card incorrect, please check your number. What should I do?

        Please check the number is correct and enter the card number again.

        Change region

        If your country/region is not listed on this page, please find your local contact details, retailers and stores and service points on our global site.

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